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What is the International Day of Happiness? It’s a day to be happy, of course! Happiness is a fundamental human goal. The United Nations General Assembly recognizes this goal and calls for “a more ...

The idea that companies must “delight” their customers has become so entrenched that managers rarely examine it. But ask yourself this: How often does someone patronize a company specifically because ...

Adam Benjamin has helped people navigate complex problems for the past decade. The former digital services editor for Reviews.com, Adam now leads CNET's services and software team and contributes to ...

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