In many industries, contact centers are still thought of as cost centers—places to handle complaints and basic inquiries at ...

And Canadian Imperial Bank of Commerce CM-T has saved one million work hours by way of automation, reaching its goal one year ahead of schedule. These are just a few examples of how Canadian companies ...

Visiting students can Apply for the summer term. For better or worse humanity is heading down the virtual rabbit hole. We’re ...

Jodie Gallagher, Head of UK IFA Products at FE fundinfo, looks at how AI is being used to strengthen the operational backbone ...

The Oasis researchers document a vulnerability chain that can be initiated from any website the AI agent (or its user) visits, without users needing to interact in any way or being at all aware that ...

Marion Superior Court Judge Clayton Graham ruled that the Indiana Department of Correction failed to respond to the Capital Chronicle’s June 2024 public records request within a reasonable time and ...

Many people don’t understand their pension plan’s value and fall prey to short-term thinking, a new report says ...

News from the week beginning 23rd February included items from @Workday, @ThomsonReuters, @Sirion, @Rootstock, @Nintex, ...

A recent exchange on LinkedIn about the EMS industry got me thinking about the many good, bad and ugly NPI processes I have ...

Registration for Air Cargo Forum 2026 is now officially open, and with the full event schedule published, attendees and ...

CHAMP Cargosystems, a global leader in air cargo technology, has rolled out a significant update to its Cargospot Weight & Balance solution, expanding support to a broader range of freighter aircraft, ...

Debt-for-nature swaps and conservation funds to halt biodiversity loss are gaining traction as governments link ecosystem ...