In his 2002 State of the Union Address, President George W. Bush issued a call to all Americans to commit 4,000 hours to service and volunteerism over the course of their lifetime. President Bush ...

We know many of your clients are experiencing high call volumes as a result of the ongoing COVID-19 situation. In order to provide them with some helpful information during this time, we have ...

Today’s internet culture, the use of Big Data, tightening data protection regulation and more means that it is increasingly important to take cybersecurity precautions. These don’t just involve ...

Imagine if you could create a work environment where employees not only wanted to stay, but refused to leave. At some point or another we have, or will encounter an employee that we identify as ...

Customer service training in best practices doesn't have to be dull to be effective. I advocate the opposite approach, believing that the more colorfully you frame principles and best practices in the ...

Most Israeli citizens are required to serve in the Israel Defense Forces once they reach 18 years of age. There are a wide range of positions, from tactical to administrative. The army was where I ...

Marketing services is distinct from marketing products. The biggest difference is that services lack tangibility. Buyers can't see, touch or feel them. This increases the pressure on companies to ...