While the science of quality measurements is still in its infancy, Jennifer Malin, MD, staff vice president, Clinical Strategy, Anthem, said these metrics have allowed her and her team to open the ...

Stefan Pollack is president of The Pollack Group and an adjunct professor at the USC Annenberg School for Communication and Journalism. The request for proposal (RFP) process is designed to ensure ...

Imagine the following situation. You’re an avid sports fan, specifically a die-hard fan of a particular team. In the past season, your team did reasonably okay but didn’t really win anything in the ...

Outcome bias has fooled many very smart people into bad decisions. Build your process to minimize how it might fool you too. If the forecast says there is a 10% chance of rain and you don’t bring an ...

Christy Bieber has a JD from UCLA School of Law and began her career as a college instructor and textbook author. She has been writing full time for over a decade with a focus on making financial and ...