Chances are high you've heard the term "top tasks" before. Top tasks are the main things that customers, citizens and employees want to do when they interact with you. It's what matter most to them.

Cal Newport argues that deep, distraction-free focus is the key to producing high-quality work in a world full of interruptions. He explains the science behind attention, the dangers of multitasking, ...

Evaluating search performance through the lens of productivity is ridiculous. Rather, define search tasks, then see if the task can be completed satisfactorily. Most enterprise applications (CRM, ERP, ...