Intercom is taking an unusual gamble for a legacy software company: building its own AI model. The 15-year-old massive customer service platform announced Fin Apex 1.0 on Thursday, a small, ...

Intercom considers itself the "next-generation Salesforce," offering a digital take on a timeless problem: improving businesses' interactions with potential or existing customers. McCabe and the rest ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More It seems that everyone’s advice on how to get started in digital ...

Since Amazon first enabled voice calling and messaging between its Echo-branded smart speakers, it’s also added various ways Alexa users can communicate with one another using their Echo speakers, be ...

Users will be able to connect with their apartment building's intercom system to talk to guests and buzz them in right from their phone. Aimed squarely at apartment-dwellers, the wireless Ring ...