Forbes

AI Can Transform Customer Service—But Rushed Implementation Could Be Costly

As artificial intelligence (AI) systems have gained steam in 2023, so have business efforts to implement them into their day-to-day operations. Many companies are feeling pressure to adapt, as the ...
CMS Wire

West Monroe Joins the ServiceNow Consulting and Implementation Partner Program to Transform Customer Service Operations

CHICAGO, March 17, 2025 /PRNewswire/ -- West Monroe, a global business and technology consulting firm, today announced it has joined the ServiceNow Consulting and Implementation Partner Program to ...
jdpower

Pre-Service Process Implementation at OEM Workshops in India Can Help Increase Satisfaction and Revenue, JD Power Finds

DELHI: 30 Nov. 2023 — High implementation of service advisor actions during pre-service assists original equipment manufacturer (OEM) workshops in a multi-faceted manner, according to the JD Power ...
Government Executive

Lawmakers Question Agencies on Implementation of Customer Service Act

A bipartisan pair of lawmakers is pressing agencies for information on their implementation of a 2019 law to improve customer service. Reps. Gerry Connolly, D-Va., chairman of the House Oversight and ...
TechRepublic

Deploying Customer Service in the Cloud – The four phases from implementation to transformation

This white paper by Ovum is a business guide for customer service executives and managers who have already made the decision to deploy customer service in the cloud but need further insight into the ...
Forbes

In-House And Outsourcing Customer Service: Key Differences, Pros, And Cons

Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. Your customer service team mans the frontline upon which you ...