Your customers expect everything to work perfectly. A slow checkout page, confusing support experience or delayed shipment can send them straight to competitors. But here's the problem: most companies ...

As AI continues to reshape the business technology landscape, one thing remains unchanged: Customer data is the fuel that fires business engines in the drive for value and growth. Thanks to a new ...

Data privacy regulations aren’t known for being light reading. That doesn’t make it easy for businesses to become compliant. When one law refers to data subjects, another to residents, another to ...

Insurers' tech executives say alignment of data strategy and data-led approaches can optimize average handling of ...

In my experience, pricing is one of the most underutilized levers in business. Many organizations treat it as a reactionary tool—adjusted in response to cost pressures or competitive moves. But in ...

And they abused a Mandiant-developed open source tool in the attacks ShinyHunters told The Register that it has stolen data from about 100 high-profile companies in its latest Salesforce customer data ...

In 2024, AT&T faced scrutiny due to two major data breaches that compromised the personal information of millions of customers. The first breach, announced in March, exposed sensitive data such as ...

Customer data integration (CDI) unifies data from multiple sources, creating a complete and accurate view of customers. It’s how your favorite online store knows exactly what you’re looking for—even ...

The largest U.S. bank, JPMorganChase, has been in conversations with data aggregators — companies like Plaid that draw customer data from banks and feed it to their fintech clients — to charge them ...

Lycamobile, the world's largest international mobile virtual network operator serving over 16 million customers across 23 countries, is undergoing a profound technological transformation. Since its ...

Qantas is notifying millions of customers that their personal information has been compromised following a cyber attack on a third-party platform used by one of its contact centres. The airline said ...