Acquisition will strengthen ServiceNow’s industry-leading IT workflow capabilities to help customers accelerate digital transformation, enhance agility, and reduce risk COVID-19 has magnified the ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Cory Benfield discusses the evolution of ...

A trio of cloud industry leaders have launched a new company with the mission of modernizing software configuration data management. That event demonstrated that software is now critical ...

With the growing interest in adopting best practices across IT departments, particularly according to standards such as the Information Technology Infrastructure Library (ITIL), many organizations are ...

ITIL: What goes in a Configuration Management Plan? Your email has been sent Configuration management is one of the few processes that overarch all other process and service lifecycle phases in ITIL ...

Clearly defined requirements and in-depth collaboration among all stakeholders led to the successful development of the Enterprise Change Management (ECM) Tool. That’s according to Daniel Christensen, ...