“I think I love you.” A Stanford study analyzing nearly 400,000 AI chat messages finds chatbots reinforcing delusions, fostering emotional dependence, and in some cases failing users during moments of ...

This week, Mad in America explores three academic publications related to AI chatbots and mental health. The first, a commentary by DSM-IV chairman Allen New research explores the growing role of AI ...

A version of this essay first appeared on the website of the U.S. PIRG Education Fund. With the rise of ChatGPT and social media companies like Snapchat and Instagram integrating AI chatbots into ...

Sure, there's ChatGPT and Claude, but most companies with online customer service now use AI chatbots, too. Here's what you need to know. Barbara is a tech writer specializing in AI and emerging ...

Artificial intelligence chatbots are quickly becoming part of our daily lives. Many of us turn to them for ideas, advice or conversation. For most, that interaction feels harmless. However, mental ...

Shaili Gupta often sees patients who consult chatbots like ChatGPT for health advice. She finds that some of her patients are much more informed about health-related issues and have follow up ...

Just adding a chatbot on your website or mobile app will not reduce customer service calls. Sometimes as an analyst I must tell a customer service team that it is not surprising that their ...