"Bot." It's not uncommon to be familiar with the term, but have trouble defining it. What is a bot, and why should you care? In the broadest of senses, the type of bot we're referring to is simply any ...

ChatGPT AI has been trained to provide conversational answers to users’ queries. It’s fantastically talented but still prone to producing cogent waffle and misinformation. ChatGPT AI has been trained ...

How can you implement AI bots in your company, and what will they be able to do for you? Here’s how Avaya expects things to shake out. The hype surrounding AI-based voice and chatbots is evident, but ...

From internal tools for research, proactive cybersecurity monitoring or knowledge-sharing to public-facing tools that can answer common customer questions, recommend products and open up self-service ...