Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Cory Benfield discusses the evolution of ...

Amazon Q in Connect assists agents with real-time responses and recommended actions to help improve customer satisfaction and address customer needs faster Amazon Connect Contact Lens adds ...

Leading into Enterprise Connect, taking place today through Wednesday, AWS announced new services for Amazon Connect, continuing a long tradition of making contact center news, and waves, at the event ...

An application programming interface key is a set of rules that allow programs to communicate with each other. If you are a programmer and want to communicate with Amazon.com with a script, you'll ...