PRIMETIMER on MSN

“That’s a little dystopian”: Netizens buzz as Burger King reportedly Testing AI Chatbot to evaluate employee customer interactions

Burger King is testing an AI chatbot called Patty to monitor employee politeness and assist operations, sparking online debate over workplace surveillance, privacy, and the growing role of AI in customer service.

Silverback AI Chatbot Announces Expanded Focus on AI Assistant Feature to Support Structured Digital Communication

New York, New York - February 24, 2026 - PRESSADVANTAGE - Silverback AI Chatbot has announced the refinement and

Silverback AI Chatbot Announces Continued Development of Its AI Assistant Feature to Support Structured Digital Interaction

New York, New York - February 09, 2026 - PRESSADVANTAGE - Silverback AI Chatbot has announced ongoing development of
Nextgov

CMS built a waitlist for its AI chatbot — and that drove momentum — official says

Andres Colón Pérez, the chief technology architect at CMS, said the agency’s embrace of its internal chatbot evolved out of the promises of generative AI tools, but with a recognition of their potential drawbacks. Pérez made the remarks during an ACT-IAC event on Wednesday.

Is an AI subscription worth it? How to choose your premium chatbot plan - and what not to do

Is an AI subscription worth it? How to choose your premium chatbot plan - and what not to do
Tech Xplore on MSN

Most AI bots lack basic safety disclosures, study finds

Many people use AI chatbots to plan meals and write emails, AI-enhanced web browsers to book travel and buy tickets, and workplace AI to generate invoices and performance reports. However, a new study of the "AI agent ecosystem" suggests that as these AI bots rapidly become part of everyday life,
GoverningOpinion

Is Your Government Ready for AI? A Simple Test for Local Leaders

So how can a local government determine whether an AI tool is right for the community? Remember that New York City chatbot? Here’s what went wrong: The system told business owne